1win Customer Support

1win is a fair and legal sports betting provider with a client-oriented approach. The company’s Customer Support is a good example that proves this. The team consists of betting experts who are always solicitous about the 1win customers’ comfort and safety. You can turn to the specialists any time of night and day throughout the week and get a response as soon as possible.

Ways of reaching Support

You can choose your way of reaching the service. The following options are at your disposal:


One of the available contacts is 1win email – [email protected]. This variant is usually used for solving problems that occur during gambling on 1win

To write to the bookmaker’s email, create a new electronic letter by clicking on the plus button. Specify the topic of your letter, for example, “problems with logging” or “deposit error”. Describe the essence of your issue and send it. You will receive a response within 12 hours.


If you want to figure out something in real time, use the bookmaker’s hotline. Call +7 (495) 088-88-99 any time convenient for you and ask your question in English.

Live Chat

Probably the most effective option. Live Chat is always at your hand, so feel free to use it whenever you have any difficulties navigating the site or app. Just click on the dialogue window in the lower right corner of the initial 1win page, provide your name, and enter your message.

Social Networks

You can subscribe to the 1win social channels as well. Go to the official 1win Twitter or Facebook page and follow the latest news to stay up-to-date.

FAQs section

FAQs section is an opportunity to find an answer to your question by yourself. Look through the mostly asked questions to learn from other people’s experiences.

How to complain about 1win Support

If you should want to complain about anything connected with the 1win sports betting provider and its work, you can do this by writing to Support in Live Chat or via email. 

It is important you write right after the problem has occurred. Don’t wait more than 10 days to solve it. When you have complained, you are to wait for a reply for up to 14 days.


  • In what languages does the Customer Support service operate?

    Although the 1win platforms are translated to Spanish, English, and other languages, the 1win Support operates in English only, so you should use exactly this language to communicate with the service.

  • Can I get the 1win Welcome Bonus twice?

    No, you can’t obtain Welcome Bonus the second time as the offer is given strictly once for every newbie on the site or app.

  • How to make a bet?

    First of all, you should note that to start betting on the site or app, you have to make your 1win account. This point is mandatory for each 1win user. Also, since the company promotes the policy of Responsible Gambling, you must be over 18 years old to gamble on the platform.

    To bet on 1win, make sure you deposited to your account and it is positive. Enter your profile and go to the Sportsbook section. Choose a sport, a championship or a league, and a match. Specify your bet type and make a stake.

  • Can I switch the currency of my account to another one?

    You can not change the currency of your existing account by yourself. To switch to another currency, you need to turn to the Customer Support service and ask for help. You may be asked to give a reason for your decision.